Our commitments
Effective: October 25, 2026 · Applies to Prevexia AI Companion and every Prevexium tool that uses AI
Infection preventionists and clinicians act on what our tools tell them, and patients and residents live with the results. These eight commitments are what we hold ourselves to every time Prevexia answers a question, reviews an inspection or drafts a report, and we review new AI features against them before they reach you.
When Prevexia is unsure, it says so and points you to a person or an authoritative source.
Never enter patient information. Our tools screen for it, and we collect only what we need to run the service.
Prevexia shows the guidance its answers come from, and tells you when it cannot find a source.
Prevexia supports clinical judgment. It never replaces it, and it never acts on a patient's care by itself.
A small rural nursing home deserves answers as good as a large hospital's. We look for gaps and close them.
You always know when you are talking with AI, and you can see why it answered as it did.
We review problems, fix them, and tell you about the ones that affect you.
Prevexia does not diagnose patients or give legal advice.
If an answer or a feature seems to break one of these commitments, email hello@prevexium.com and tell us what you saw. Please do not include patient information. A person reads every message. See also our Disclaimers & Notices and Security pages.